Terms of Service

“BiFrostIT,” “we,” “us,” and “our” mean BiFrostIT LLC and the BiFrostIT services it operates.

“Services” means the BiFrostIT websites, applications, modules, APIs, communications, support services, and related business-management tools.

“Customer” means the person or legal entity that creates, purchases, or controls a company workspace. “Account Owner” means the individual authorized to accept these Terms and receive legal notices for that Customer.

“Authorized User” means a person whom a Customer permits to access its workspace. “Customer Data” means information, records, files, documents, communications, and other content submitted to or generated through the Services for a Customer.

“Third-Party App” means an external application, account, marketplace, payment service, shipping provider, carrier, data source, or other service connected to or made accessible through BiFrostIT.

By creating an account, completing checkout, accepting an invitation, clicking an acceptance control, or using the Services, you agree to these Terms and the policies incorporated by reference.

You must have legal capacity to enter into this agreement. A person accepting on behalf of a business represents that they have authority to bind that business.

The Account Owner accepts commercial and account-level obligations for the Customer. Each Authorized User is also responsible for complying with applicable user-level requirements.

Customers must provide accurate registration, business, billing, and contact information and keep it current.

Customers are responsible for safeguarding credentials, assigning appropriate permissions, promptly removing unauthorized users, and notifying us of suspected compromise.

Each Customer controls its workspace and determines which Authorized Users may access Customer Data, subject to platform security controls and applicable law.

We may require identity, business, ownership, payment, or authority verification before activating or continuing access.

Paid Services are billed according to the module, feature, connection, pricing, billing period, usage terms, and taxes displayed at checkout or in an applicable order form.

Unless otherwise stated, subscriptions renew automatically until canceled. Cancellation stops future renewal but does not ordinarily create a refund for a period already purchased.

When a recurring paid module, feature, or connection is added after a billing period begins, we may charge a prorated amount for the time from activation through the next renewal date. The amount due now and the full recurring price will be displayed before confirmation.

By confirming a mid-cycle addition, the Customer authorizes us and our payment processor to collect the displayed prorated charge. Paid functionality may remain pending until payment succeeds.

After the prorated period, the added module, feature, or connection renews at its full recurring price on the Customer’s regular renewal date until canceled or modified.

Unless checkout or an order form states otherwise, removals, downgrades, and changes to a Customer’s designated free foundation module take effect at the end of the current billing period. We do not provide a mid-cycle refund or credit except where required by law or expressly promised.

For an enterprise account, the company identified as the billing company is responsible for charges incurred for its participating subsidiaries, companies, and workspaces. Checkout or the applicable order form will identify the receiving company or workspace and the billing company.

Usage-based charges, one-time fees, taxes, and third-party or pass-through costs are not prorated unless expressly stated at checkout or in an order form.

We may change pricing or plan structure with advance notice. Material pricing changes will not take effect before the date stated in the notice.

Payment processing may be performed by third parties and is also governed by their terms.

Some modules or plans may be offered without charge, on a trial basis, or under promotional limits. We may modify or discontinue such offerings with reasonable notice where practical.

Use of a free invoicing or other entry-level service may require basic business and contact information. We may retain information necessary to operate, secure, support, improve, and maintain the Customer account as described in these Terms and our Privacy Policy.

A module or feature offered without charge on a standalone basis may require a paid connection when it exchanges data, triggers workflows, or otherwise operates with another module, company, workspace, or third-party service. Any connection price will be disclosed before activation.

Eligibility for a free module, feature, or designated foundation module may be limited by Customer, company, workspace, or account. External usage, transaction, communications, postage, payment-processing, or other pass-through charges may still apply even when access to a module or feature is offered without charge.

As between the parties, the Customer retains ownership of its Customer Data.

The Customer grants us a limited, non-exclusive license to host, copy, process, transmit, display, back up, secure, and otherwise use Customer Data only as reasonably necessary to provide, maintain, protect, support, and improve the Services; comply with law; and enforce these Terms.

The Customer represents that it has the rights and lawful basis needed to submit and process Customer Data through the Services.

We do not acquire ownership of Customer customer lists, invoices, accounting records, employee records, inventory, documents, or other confidential business records merely because they are stored in BiFrostIT.

Our collection and handling of personal information is described in the applicable Privacy Policy and any Data Processing Agreement.

We use administrative, technical, and organizational safeguards designed to protect the Services and Customer Data, but no system can be guaranteed completely secure.

BiFrostIT personnel may access Customer Data only when reasonably necessary to provide requested support, maintain or secure the Services, investigate misuse, comply with law, or protect rights and safety. Administrative access should be limited, controlled, and logged.

Customers are responsible for configuring permissions and for ensuring that their collection and use of personal, employee, customer, financial, safety, or other regulated information complies with applicable law.

We may create and use aggregated or de-identified information that does not reasonably identify a Customer, Authorized User, employee, consumer, or other individual.

Aggregated or de-identified information may be used for analytics, security, benchmarking, product development, service improvement, and business planning, subject to applicable law.

Customers may export supported Customer Data using available export tools or by requesting assistance where an export tool is not yet available.

Following termination, we may retain Customer Data for a limited period for export, backup integrity, fraud prevention, dispute resolution, legal compliance, and legitimate business records.

Backups and immutable audit records may persist for their normal retention periods even after active records are deleted, unless law requires otherwise.

You may not use the Services unlawfully; infringe rights; distribute malware; probe or bypass security; interfere with availability; scrape or reverse engineer except where law expressly permits; impersonate others; or access data without authorization.

You may not use the Services to facilitate fraud, deceptive practices, harassment, exploitation, unlawful discrimination, or the sale or distribution of prohibited goods or services.

We may investigate suspected violations and may remove content, restrict functionality, suspend access, or terminate accounts when reasonably necessary.

BiFrostIT may include artificial-intelligence, machine-learning, rules-based, and automated features supplied by us or third parties.

Automated outputs may be incomplete, inaccurate, or unsuitable for a particular situation. Customers must review outputs before relying on them.

Automated outputs are not a substitute for legal, tax, accounting, employment, medical, engineering, safety, or other professional judgment.

Customers must not submit information to an AI feature unless they are authorized to process that information through the feature.

The Services may connect to Third-Party Apps. Each Third-Party App remains governed by the provider’s applicable terms, privacy practices, eligibility rules, service conditions, and charges.

The person enabling a Third-Party App represents that they are authorized by the Customer and the connected-account owner to grant access, accept applicable terms, instruct supported actions, and authorize resulting charges.

Customers authorize us to retrieve, create, update, transmit, reconcile, display, and store data through the scopes and features they enable. Actions initiated by an Authorized User or enabled automation are treated as the Customer’s instructions.

The Third-Party App Terms are incorporated into these Terms whenever a Customer connects or uses a Third-Party App. They include general connection requirements and provider-specific terms for eBay, Envia.com, shipping carriers, Stripe, and other supported providers.

If a Customer enables payment processing or a connected payment account, the Payment Services and Stripe Connect Terms are also incorporated into these Terms and apply to that use.

The Customer remains responsible for its third-party accounts, business activity, listings, goods and services, shipments, transactions, legal compliance, authorized users, configuration, instructions, and review of automated actions.

We are not responsible for a provider’s acts, omissions, outages, data accuracy, rate or fee changes, account restrictions, policy changes, or discontinued functionality. We may modify, suspend, or discontinue a connection when necessary to comply with provider requirements, protect systems or data, or address legal, fraud, security, or operational risk.

You consent to receive transactional communications necessary to operate the Services, including security alerts, billing notices, account notices, service messages, and legal notices.

The Account Owner may not opt out of legal, security, billing, or other essential transactional notices while the account remains active.

Customers must maintain a valid Account Owner email address and promptly update it when ownership or authority changes.

We may modify, improve, replace, suspend, or discontinue features. We will provide reasonable notice of material reductions to paid core functionality where practical.

The Services may experience maintenance, outages, third-party failures, emergencies, or events beyond our reasonable control.

Any service-level commitment applies only when expressly included in a separate written Service Level Agreement or order form.

BiFrostIT and its licensors retain all rights in the software, interfaces, designs, workflows, APIs, documentation, trademarks, service marks, and other platform technology, excluding Customer Data.

Subject to these Terms and payment of applicable fees, we grant Authorized Users a limited, revocable, non-exclusive, non-transferable right to use the Services for the Customer’s internal business purposes.

Feedback may be used without restriction or compensation, provided we do not identify the contributor without permission.

Each party may receive non-public information that a reasonable person would understand to be confidential.

The receiving party will use confidential information only for the relationship, protect it with reasonable care, and disclose it only to persons who need it and are bound by appropriate obligations, except as required by law.

We may suspend or restrict access for nonpayment, security risk, unlawful conduct, material breach, abuse, or conduct that threatens the Services or others.

Customers may cancel according to the subscription controls or instructions made available to them.

Termination does not eliminate accrued payment obligations, ownership provisions, confidentiality duties, disclaimers, limitations, dispute provisions, or other clauses intended to survive.

To the fullest extent permitted by law, the Services are provided “as is” and “as available.”

We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement to the extent permitted by law.

We do not warrant uninterrupted operation, error-free results, preservation of every record under every circumstance, or that outputs will satisfy every legal or business requirement.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, arising from the Services.

To the fullest extent permitted by law, our aggregate liability arising from the Services will not exceed the greater of one hundred U.S. dollars or the amount the Customer paid us for the affected Services during the twelve months before the event giving rise to the claim.

These limitations do not apply where prohibited by law and do not limit liability that cannot legally be limited.

To the extent permitted by law, the Customer will defend and indemnify BiFrostIT LLC and its affiliates, personnel, and contractors from third-party claims arising from Customer Data, the Customer’s unlawful use, the Customer’s violation of these Terms, or the Customer’s infringement of another party’s rights.

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Before filing a formal claim, the parties will attempt in good faith to resolve the dispute through written notice and reasonable discussion.

Unless a separate written agreement states otherwise, exclusive venue for disputes will lie in the state or federal courts with jurisdiction over Washington County, Tennessee, and each party consents to that venue, except where applicable law provides a non-waivable alternative.

These Terms are maintained as version-controlled sections and clauses. Each published revision may identify the clauses changed, the publication date, the effective date, and whether affirmative acceptance is required.

When these Terms change, we will automatically send the Account Owner a legal notice at the email address associated with the account. We may also provide in-product notice.

A notice may identify only the affected clause numbers and link to the complete updated Terms, a plain-language summary, and a comparison of prior and revised wording.

Administrative corrections that do not materially affect rights or obligations may become effective when published.

Where legally permitted, continued use of the Services on or after the stated effective date constitutes acceptance of an informational or operational revision.

We will require affirmative acceptance before continued access when a revision materially changes rights or obligations and applicable law, risk, or our classification of the change makes affirmative acceptance appropriate.

The public legal-updates page and retained audit records will identify the applicable document version and acceptance method.

These Terms and incorporated policies are the entire agreement concerning the Services unless a separate signed agreement or order form expressly controls.

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue in effect.

A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent, except as part of a lawful transfer of substantially all relevant business assets. We may assign these Terms in connection with a reorganization, financing, merger, acquisition, or transfer of the Services.

Headings and plain-language summaries are for convenience and do not alter the operative clauses.

Legal questions and notices may be sent to legal@bifrostit.com. General support requests may be sent through the support channels provided in the Services.